- Training Programs -
What Manfredi & Associates Does
Offering training programs and workshops in interpersoanl communications is another part of my business.
As a consulting and training organization, Manfredi & Associates helps business people to improve their interpersonal communication skills. This results in better working relationships both within the organization and with clients and customers. Our assistance usually takes the form of training programs and consulting in how to improve: customer service, sales, supervisory skills, presentation skills, management development, and/or team building.
Tom Manfredi, our principal consultant, has over 30 years of business experience and has been training business people for more than 20 years. He has also taught various subjects at both the undergraduate and graduate level at several colleges and universities.
How We Do It
Tom maintains contact with a large network of professional consultants through a "virtual corporation". In this manner he is able to tap into the exact kind of expertise needed for each client situation while keeping overhead and expenses to a minimum, thereby saving clients money.
Training Programs
Each of the following workshops is designed with flexibility in mind. They can be presented as one day programs to concentrate the time away from the workplace or they can be offered in shorter increments over several weeks with job related assignments in between.
Coaching, as a follow-up process, is also available on an individual or small group basis. This assists in reinforcing and improving skills learned in a workshop.
Coaching & Counseling
A manager needs to know when to switch from a coaching to a counseling mode. This training program gives equal weight to affective, behavioral, and cognitive aspects of the topics of coaching and counseling. Participants are asked to practice key skills, and to acquire a basic understanding of when and why those skills are necessary.
Participants will have the following opportunities:
To understand the value of coaching and counseling in a manager's work;
To learn how to determine when to coach and when to counsel;
To examine how their personalities affect their coaching/counseling roles;and
To develop basic competence in applying coaching and counseling skills.
Conflict Resolution
The goal of this training program is to bring participants to the awareness that relationships with friends, family, and co-workers merit the investment in time and energy required for disagreements to be resolved in such a way that both parties feel like winners.
Participants will have the following opportunities:
To assess their conflict-resolution styles;
To identify misunderstandings in conflict situations;
To learn how to view others objectively;
To acquire skills in stating complaints and requesting change;
To become adept at cooperative forms of negotiation; and
To learn strategies for dealing with difficult people.
Creative Problem Solving
This training program is designed to enable participants to learn and apply concepts and techniques related to an integrated approach to creative problem solving. Although it focuses on individual problem solving, group problem-solving approaches are also highlighted.
Participants will have the following opportunities:
To understand the problems they face in new ways;
To create a target for problem-solving efforts;
To acquire skills in developing novel solutions;
To become aware of how groups foster creative problem solving; and
To develop an effective action plan for implementing creative solutions.
Effective Delegation
This training program is intended for first-line supervisors and managers who have had experiences delegating assignments or responsibilities to their direct reports. It teaches eight steps that enable supervisors and managers to delegate effectively. Program participants also assess their attitudes and current practices as delegators and, through experiential activities, explore how to communicate effectively.
Participants will have the following opportunities:
To assess themselves as delegators of responsibility,
To increase awareness of key delegation communication skills,
To learn eight important ingredients of effective delegation; and
To practice effective delegation.
Interviewing for the Right Candidate
This training program is designed to enhance the interviewing skills of managers in any organization. Using a five-step planning process and identifying the key points to an interview, participants will be able to plan, conduct, and obtain feedback on a practice interview during this program.
Participants will have the following opportunities:
To increase their awareness of the role of an interviewer;
To learn a simple five-step process to prepare for an interview and a twelve-point
system to follow when conducting the interview; and
To practice and obtain written and verbal feedback on interviewing skills.
Conducting Effective Meetings
In this one-day training program, participants will learn how to plan, organize, and conduct productive meetings, including steps for preparation of a meeting, developing an agenda, encouraging participation, handling counterproductive behaviors, and planning action for follow-up.
Participants will have the following opportunities:
To learn how to plan and conduct meetings to maximize participation and achieve desired outcomes
To increase understanding of the differences between task and interpersonal issues in a group;
To develop an action plan for using effective meeting practices; and
To build confidence in the use of effective meeting leadership practices.
Motivating Employees
This training program is designed to enable participants to identify the factors that affect employee performance in the workplace and those that influence the employees' own internal motivation needs. Motivation theories are reviewed to increase understanding of ways to influence employee performance. Role play, problem solving, and goal setting are utilized to encourage creative ways of providing recognition, growth, and the development of employees for the achievement of personal and organizational goals.
Participants will have the following opportunities:
To become aware of the external and internal factors that affect employee performance;
To increase their knowledge of the major theories of employee motivation;
To apply these theories to the workplace; and
To expand their repertoire of skills that encourage both the achievement of organizational and employee goals.
Preparing for and Conducting Performance Reviews
This training program is designed primarily for managers and other supervisory personnel who conduct performance reviews. The goal of the training is to make participants aware of the important leadership opportunity the performance review presents and to demonstrate and practice guidelines for effective written and verbal communication to be used during a review.
Participants explore the skills to make the performance review a unique opportunity, for supervisors to act as facilitators and trainers for their employees' personal and professional growth. The skills of effective written documentation, active listening, constructive feedback, and goal setting are practiced.
Participants will have the following opportunities:
To explore the importance of the employee performance review as a leadership
opportunity
To define and practice a formula for giving constructive feedback and active
listening skills;
To expand their vocabulary to develop clear, written evaluations; and
To practice the steps to co-create a future performance plan that increases involvement and motivation.
Developing Productive Teams/Groups
The training program assumes that individual participants come from groups that are committed to their goals. The focus, therefore, is not on motivation but on behaviors of members as they try to pursue their goals. Through participation in this program, individuals quickly become aware of their unproductive behaviors and are guided to more productive ways of being group members and leaders.
Participants will have the following opportunities:
To develop communication skills that can help a group to move forward;
To learn techniques to facilitate a group through a task;
To examine ways to prevent and to resolve disagreements and conflicts;
To apply strategies for building group consensus; and
To become keener observers of group process.
Effective Time Management
This training program is for anyone who wants more out of life, at work and at home. Time management is a process of constantly asking what is more important and arranging priorities to reflect each choice.
Participants will have the following opportunities:
To increase awareness of their attitudes toward time;
To identify their procrastination patterns;
To assess personal "clutter styles"; and
To learn to plan time by setting priorities and developing action plans.
Useful Presentation Skills
The goal of this training program is to teach participants the basics of making effective presentations. This includes: learning how to organize material ahead of time, how to make a presentation that is interesting to listen to, appropriate use of visual aids, and use of proper body language, voice control, and eye contact. Videotaping is essential to the program's effectiveness.
Participants will have the following opportunities:
To practice ways to manage their nervousness;
To acquire skills to use when presenting with visuals;
To master the ability to explain their jobs in words everyone understands;
To sharpen their voice projection and proper use of body language; and
To learn a general format for any presentation.
Selling:
Buyer/Seller Interaction
This is a powerful process for individuals in sales or marketing, for customer service representatives, and/or for anyone interested in developing successful business relationships. They will learn about the buyer's decision making process and how to integrate a complementary sales process with it that will help to uncover and meet the buyer's needs.
Participants will have the following opportunities:
Understand how to integrate the sales process with the buyer's decision process.
Learn to question and listen effectively in a sales situation.
Practice an effective way for handling buyer concerns.
Understand when to present a solution and ask for the buyer's commitment; and
Learn to handle implementation after the sale.
Customer Service
Providing superior service is not optional. Superior service is the key to remaining profitable in an increasingly service-oriented and competitive business climate; it is essential to survival. Good service is not slogans nor campaigns nor television advertisements. It is the result of focused and intense management attention to a few basic principles and the strategic and tactical implementation of these principles throughout an organization. Service is as important to the small business as it is to the large ones.
This training program addresses the principles involved in attaining a superior service profile and examines how to implement those principles.
Participants will have the following opportunities:
To understand the financial impact of service on the "bottom line";
To determine how to assess the customer's perspectives of service;
To identify the key organizational dynamics underlying good or poor service; and,
To acquire new ways of creating a real commitment to good service and improving real and perceived service.
Contact Tom by filling in the form below to find out more about his availability and fees.
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